Effective Date: August 28, 2026
Care Connect Ride LLC (“Care Connect Ride,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a ride request, communicate with us, or use our transportation services.
1. Information We Collect
Depending on how you use our website and services, we may collect information such as:
- Your name
- Telephone number
- Email address
- Pickup and destination addresses
- Requested pickup date and time
- Ride and booking information
- Payment and transaction information
- Information you provide when contacting customer support
- Information submitted through our online forms
We collect information that is reasonably necessary to provide, manage, and communicate with you about our services.
We do not require customers to provide medical records, diagnoses, or other sensitive medical information through our website. Please do not submit information that is not necessary for your ride request or customer-service inquiry.
2. How We Use Your Information
We may use information we collect to:
- Process and manage ride requests
- Confirm and communicate about scheduled rides
- Contact you regarding your booking
- Provide customer support
- Process payments and refunds
- Maintain business and transaction records
- Respond to questions or requests
- Improve our website and services
- Protect against fraud, unauthorized transactions, and misuse
- Comply with applicable legal requirements
3. Payment Information
Payments made through our website may be processed by third-party payment providers, including Stripe.
When you make a payment through a third-party payment provider, your payment information may be collected and processed directly by that provider. Care Connect Ride LLC does not need to receive or store your complete credit or debit card number when payment is processed through Stripe.
Payment information is handled according to the applicable privacy and security practices of the payment provider.
4. Information Sharing
We may share information when reasonably necessary to provide our services, process payments, operate our website, provide customer support, comply with legal obligations, or protect our business and customers.
We may also share information with service providers that assist us with website hosting, online forms, communications, payment processing, technology, analytics, or other business operations.
We do not sell your personal information.
5. Website and Online Forms
When you submit information through our website or booking forms, that information may be transmitted to Care Connect Ride LLC and to service providers that help us operate our website, forms, communications, payments, and business operations.
Please provide only information that is reasonably necessary for your ride request or customer-service inquiry.
6. Communications
We may use the contact information you provide to communicate with you about your ride, payment, booking, customer-service request, or other transaction-related matters.
These communications may include telephone calls, text messages, or email when appropriate to provide or manage our services.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, improve website performance, and understand how visitors use our website.
Some third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
8. Website Information and Security
Our website and technology providers may automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, and general website activity.
We take reasonable administrative, technical, and organizational measures to protect information entrusted to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Third-Party Services
Our website and payment process may use third-party services to provide functions such as website hosting, online forms, email communications, payment processing, analytics, security, or other business services.
Those providers may process information according to their own privacy policies and terms. Care Connect Ride LLC is not responsible for the privacy practices of independent third-party services.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
11. Your Privacy Questions
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Care Connect Ride LLC
Phone: 469-337-3213
Email: cynthia@careconnectride.com
Website: CareConnectRide.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.
We encourage you to review this page periodically for any changes to our Privacy Policy.